Customer Services

Customer ServicesATM - Birthday Discounts - Bookstore Charge Accounts - Dry Cleaning - Employment - Frequent Shopper Programs - Lost &; Found - Personal Shopper - Sponsored AccountsATMAn ATM machine is located on the main floor of the Bookstore, just inside the front entrance, near the stairway to the lower level.Birthday DiscountsOn their birthday, all SU students receive a 10% discount on all purchases of SU apparel, Clinique, footwear, framing, General Books, gifts, greeting cards & gift wrap, posters and plush animals. Just show us your student photo ID and proof of your date of birth (for example: your driver's license).Bookstore Charge AccountMatriculated Syracuse University and ESF students may open a Bookstore Charge account. You will not be charged interest if you pay your Bookstore Charge account balance on the due date. For those who prefer to extend payments over time, an APR of 16% finance charge is applied. Bookstore Charge accounts are subject to a maximum credit limit of $2,000.We also accept Visa, MasterCard, Discover, American Express, SUpercard PLUS, personal checks, and cash for purchases.Matriculated students who wish to open a Bookstore Charge account can download the Retail Installment Agreement. Applications are also available in the Credit Department on the upper level of the Schine Student Center Bookstore. Read, sign, and date the agreement. If you are under 21 years of age, a parent or guardian must sign and date the agreement as well. Mail the agreement to us and a copy will be returned to you with our acknowledgement, subject to approval.The University BookstoreAttn: Credit Department Schine Student CenterSyracuse University303 University PlaceSyracuse, New York 13244-2020 When your account has been approved your student identification card (photo SU I.D.) will be encoded for use as the Bookstore charge card.Dry CleaningPhone: 315-443-9900Drop off your sweaters, pants, jackets or any fine washables at the Customer Service area on the upper level.EmploymentThe Bookstore offers employment opportunities for SU workstudy and non-workstudy students in all Bookstore locations. Positions are offered based on student's prior work experiences, customer service skills, and availability that matches Bookstore needs. Applications may be completed online at sujobopps.com.Frequent Shopper ProgramsWe are pleased to offer several "frequent shopper" programs to you. Pick up your cards at the departments below:The Art Department Shopper Card Make six purchases of $30 or more during an academic year and receive a $20 coupon towards your next purchase of $30 or more of art and architecture supplies.Clinique On Campus Club Make ten Clinique purchases of $30 or more and receive our gift of a Clinique product with the 10th purchase. (Offer expires one year after date of first purchase)Book Lovers Card Buy nine general books at regular price and receive the average cost off your 10th general book purchase.Lost &; FoundPhone: 315-443-9900For assistance, please call the Bookstore Security and Safety Office at 315-443-9900 or come to the Bookstore Reception area on the upper level of the Schine Student Center Bookstore.Personal Shopping ServicesPersonal Shopping Service Phone: 315-443-9900 All Bookstore locations provide personal shopping services to students, faculty and staff with disabilities. Please call 443-9900 for assistance. Shopping ideas &; help Phone: 315-443-9900 (Monday-Friday, 9am-4pm EST) Shopping for SU merchandise? Can't find what you want? Need some advice on sizes? Just give us a call and we will be more than happy to help you.

Sponsored AccountsStudents receive notification/vouchers either from a Syracuse University Department or an outside organization (such as Veterans, New York State programs, etc.) upon qualification for sponsorship of awarded coverage for textbooks and/or supplies.At the time of web order purchase please provide S.U. ID number and in the note section the sponsored organization/department.At the time of in store purchase please check out at the textbook counter and notify the cashier of the organization of sponsorship.For assistance please contact the Bookstore at 315-443-9900.

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